Refund policy

Effective Date: October 5, 2026

Thank you for shopping with Rosabella. We want to provide a clear and straightforward return and refund experience. Please review the following policy before submitting a return request.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, where applicable.
  • Proof of purchase or valid order information may be required.
  • The item must not have been altered or damaged after delivery.

Certain items may not be eligible for return due to hygiene, safety, or other reasonable product-specific considerations. Any applicable restrictions may be stated on the product page or communicated before purchase.

How to Request a Return

To request a return, please contact us at:

Email: vasudevanclampettls872@gmail.com

Please include:

  • Your order number
  • The item you would like to return
  • The reason for your return
  • Photos of the item or packaging when relevant

Our customer support team will review your request and provide further instructions if the return is approved.

Please do not send a return package to an address that has not been provided or confirmed by Rosabella.

Return Shipping

Unless the return is related to an incorrect, damaged, or otherwise improperly fulfilled order, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional processing time for your payment provider or financial institution to reflect the refund in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at vasudevanclampettls872@gmail.com as soon as reasonably possible.

Please provide your order number and clear photos of the item and packaging when applicable. We will review the information and determine an appropriate resolution.

Exchanges

Exchanges may be available for eligible items depending on inventory and product availability.

If an exchange is not available, we may provide another appropriate resolution in accordance with this policy.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be available.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your payment provider or financial institution.

If the refund remains unavailable after the applicable processing period, please contact us at vasudevanclampettls872@gmail.com.

Policy Updates

Rosabella may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the revised effective date.

Contact

For questions regarding returns or refunds, please contact:

Rosabella
Email: vasudevanclampettls872@gmail.com